Customer Reviews
A L. (yelp 5 Star 6/6/2020)
We are new to septic systems and have been so pleased to have Allen (owner), Andrea (Office) Kent (Service manager) and Mike (does our inspections) to help us along the way. The fact I even know everyone's names and what they do surprises me in retrospect but I realize it's because they have all helped me in one way or the other with our system. We inherited them from the previous owner just 8 months ago and have had nothing but great experiences. We feel confident having to own/operate a septic system with them backing us. Thanks, guys!
Verne S. customer for 12 years: (yelp 5 Star 5/24/2016)
Alcam has been servicing my Jet Aerobic Treatment septic system for 12 years of continual and dependable 3 times a year inspections. EVERYONE I have dealt with during that time has been knowledgeable and very professional. The few problems that have arisen with the system have been dealt with efficiently and with good explanation. Most importantly, for the infrequent times the system alarm has come on, when I called Alcam, someone has come over to deal with the problem within a very few hours. When I recently informed Kent that I am selling my property, he said he would come over soon after the new owners moved in and explain how the aerobic system works, discuss the location of the various parts of the system and answer any questions they might have. I believe Kent and all of the people I have dealt with in the company really care about their customers. I totally trust them. Not once have I been disappointed in this group. Thus, after 12 years as a customer, I have only more and more loyalty to Alcam.
Doug M (yelp 5 Star 5/22/2013)
First of all, I am a Realtor but MOST importantly, UNlike so many other Yelp reviews this one was COMPLETELY unsolicited. I've recently been working with a client who uses Yelp extensively and felt I should add my two cents for a very fine company who hasn't been mentioned here. I take no compensation for my endorsements for this, or any other vendor. In my opinion, to do so is an ethical violation and something I just don't do. It can also be illegal under certain circumstances.
No one likes to think about on-site sewer systems (what we call septics)--they are just a part of life in the hill country. For reasons I cannot explain, though it is likely due to providing consistently high-quality service, Alcam has been the septic service provider for almost all, easily 95%, of the homes I've had the opportunity to be involved with and there have been hundreds. I've personally dealt with Alan Franques (good luck pronouncing it, it is Cajun name I do believe) dozens and dozens of times. He almost always answers his own phone and when he doesn't, he calls back promptly. He is polite, a bit soft spoken and always easy to deal with. He and the folks who work for him have always shown up on time, done exactly what was promised at a very fair price. Obviously, I recommend them.
Bryan C., Spicewood, Tx:
"I wanted to drop a quick note to say how good of a hand Kent is for you guys. For years, I've been impressed with how personable he is; how quick he is to respond to a phone call; how he goes out of his way to fix the issue even if its afterhours or if hes not in the area. Kinda like any customer service (of which I do), you're hardly ever working with someone in the most ideal conditions...For him to do it with a willingness & a smile on his face, it doesn't go unnoticed."
Luke N., customer for 10 years:
"Alcam is one of the easiest checks I write all year. When we purchased the house 10 years ago, we were already under contract with a competitor of yours, who was a source of constant frustration - the system constantly had problems and they nickel-and-dimed us to death. Ever since we've been with Alcam, we have been nothing but pleased. Thank you for taking good care of us."
Nena R., customer since 2003:
"Eleven years ago we were forced by Williamson County to replace the original gravity feed septic system from 1976. We had to hire an engineer to redesign our system. We took a list of septic contractors that were state licensed and worked in the Forest North area to get bids. After asking questions about what we get for our contract monies we went with Allen Franques and Alcam Services. The care that was taken of our property during the construction of the new system was amazing. Six months later we started a whole house renovation. Again, Allen and his crew were incredible and johnny on the spot when the house renovation construction crew severed the line in our drainage field.
Over the years I have paid our annual contract knowing we would be well taken care of. The few times we have had to call because of problems, Allen or Kent were quick to be there and take care of the problem. They are clockwork dependable for the routine maintenance visits. All were covered under our annual contract. When we had to replace the sump pump, the cost of the pump was very reasonable, the work was done quickly and cleanly.
For the price of an annual contract with Alcam, you get dependability, reliability, friendly and great service. And if you listen to and follow their suggestions for the "care and feeding" of your septic system, it will be the closest thing to a hassle free system as one can get.
They have been worth their weight and price for our septic system."
Chantelle S., customer since 2008:
"Alcam has been my septic service company for the past 4 years, ever since my home was built. I have been extremely pleased with their level of attentiveness and service. I highly recommend them! Kent and Patrick are very pleasant and friendly and help make the entire quarterly service process seamless and easy. On the occasional emergency, they have been able to come out promptly and resolve the problem. I appreciate all they have done and shall continue to use Alcam for all my septic needs."
Carolyn F., customer since 2007:
"You guys are the greatest. You know our system better than anybody and we have recommended you many, many times. We would never consider anybody else to do our maintenance because you guys have done such a great job. You are trusted and dependable.”
We are new to septic systems and have been so pleased to have Allen (owner), Andrea (Office) Kent (Service manager) and Mike (does our inspections) to help us along the way. The fact I even know everyone's names and what they do surprises me in retrospect but I realize it's because they have all helped me in one way or the other with our system. We inherited them from the previous owner just 8 months ago and have had nothing but great experiences. We feel confident having to own/operate a septic system with them backing us. Thanks, guys!
Verne S. customer for 12 years: (yelp 5 Star 5/24/2016)
Alcam has been servicing my Jet Aerobic Treatment septic system for 12 years of continual and dependable 3 times a year inspections. EVERYONE I have dealt with during that time has been knowledgeable and very professional. The few problems that have arisen with the system have been dealt with efficiently and with good explanation. Most importantly, for the infrequent times the system alarm has come on, when I called Alcam, someone has come over to deal with the problem within a very few hours. When I recently informed Kent that I am selling my property, he said he would come over soon after the new owners moved in and explain how the aerobic system works, discuss the location of the various parts of the system and answer any questions they might have. I believe Kent and all of the people I have dealt with in the company really care about their customers. I totally trust them. Not once have I been disappointed in this group. Thus, after 12 years as a customer, I have only more and more loyalty to Alcam.
Doug M (yelp 5 Star 5/22/2013)
First of all, I am a Realtor but MOST importantly, UNlike so many other Yelp reviews this one was COMPLETELY unsolicited. I've recently been working with a client who uses Yelp extensively and felt I should add my two cents for a very fine company who hasn't been mentioned here. I take no compensation for my endorsements for this, or any other vendor. In my opinion, to do so is an ethical violation and something I just don't do. It can also be illegal under certain circumstances.
No one likes to think about on-site sewer systems (what we call septics)--they are just a part of life in the hill country. For reasons I cannot explain, though it is likely due to providing consistently high-quality service, Alcam has been the septic service provider for almost all, easily 95%, of the homes I've had the opportunity to be involved with and there have been hundreds. I've personally dealt with Alan Franques (good luck pronouncing it, it is Cajun name I do believe) dozens and dozens of times. He almost always answers his own phone and when he doesn't, he calls back promptly. He is polite, a bit soft spoken and always easy to deal with. He and the folks who work for him have always shown up on time, done exactly what was promised at a very fair price. Obviously, I recommend them.
Bryan C., Spicewood, Tx:
"I wanted to drop a quick note to say how good of a hand Kent is for you guys. For years, I've been impressed with how personable he is; how quick he is to respond to a phone call; how he goes out of his way to fix the issue even if its afterhours or if hes not in the area. Kinda like any customer service (of which I do), you're hardly ever working with someone in the most ideal conditions...For him to do it with a willingness & a smile on his face, it doesn't go unnoticed."
Luke N., customer for 10 years:
"Alcam is one of the easiest checks I write all year. When we purchased the house 10 years ago, we were already under contract with a competitor of yours, who was a source of constant frustration - the system constantly had problems and they nickel-and-dimed us to death. Ever since we've been with Alcam, we have been nothing but pleased. Thank you for taking good care of us."
Nena R., customer since 2003:
"Eleven years ago we were forced by Williamson County to replace the original gravity feed septic system from 1976. We had to hire an engineer to redesign our system. We took a list of septic contractors that were state licensed and worked in the Forest North area to get bids. After asking questions about what we get for our contract monies we went with Allen Franques and Alcam Services. The care that was taken of our property during the construction of the new system was amazing. Six months later we started a whole house renovation. Again, Allen and his crew were incredible and johnny on the spot when the house renovation construction crew severed the line in our drainage field.
Over the years I have paid our annual contract knowing we would be well taken care of. The few times we have had to call because of problems, Allen or Kent were quick to be there and take care of the problem. They are clockwork dependable for the routine maintenance visits. All were covered under our annual contract. When we had to replace the sump pump, the cost of the pump was very reasonable, the work was done quickly and cleanly.
For the price of an annual contract with Alcam, you get dependability, reliability, friendly and great service. And if you listen to and follow their suggestions for the "care and feeding" of your septic system, it will be the closest thing to a hassle free system as one can get.
They have been worth their weight and price for our septic system."
Chantelle S., customer since 2008:
"Alcam has been my septic service company for the past 4 years, ever since my home was built. I have been extremely pleased with their level of attentiveness and service. I highly recommend them! Kent and Patrick are very pleasant and friendly and help make the entire quarterly service process seamless and easy. On the occasional emergency, they have been able to come out promptly and resolve the problem. I appreciate all they have done and shall continue to use Alcam for all my septic needs."
Carolyn F., customer since 2007:
"You guys are the greatest. You know our system better than anybody and we have recommended you many, many times. We would never consider anybody else to do our maintenance because you guys have done such a great job. You are trusted and dependable.”
